For this reason, we highly suggest / recommend you carefully inspect your preview files and be sure that you are satisfied with your creation prior to purchase. We give you an opportunity to preview your layout prior to creating your cover. Please take the time to carefully review your preview. Also, please be sure your files are at 300 dpi. If your files are pixelated and they are less than 300 dpi then the error is not a print error it is an error with the file. We don't reprint if the error is a file error.
Upon receipt of your photo book, if you are unsatisfied please contact support with an explanation of the issue and/or defect. We will ask you to send .jpg images of any item of concern so we can see what you see. We will gladly investigate. If the error is due to the file, we are unable to replace the book because it is not a print error and reprinting would just produce the same error.
Returns or ExchangesWe don't accept returns for printed products, nor do we accept exchanges. Unlike a mass-manufactured product, every product is made just for you when you place your order. If there is a problem, let us know and we will work with you to get the issue resolved. If you are uncertain about our process, we recommend you place a very small test order.
We cannot cancel orders in manufacturingFor most of our books, covers and interiors are printed separately. Then, like shuffling the world's largest deck of cards, each book interior is united with it's cover during binding. This allows fantastic efficiencies (low prices!), but also has a drawback - we cannot cancel orders. Creating on-demand books is a like a giant train, where new orders are added to the end of train. We cannot stop this train easily without incurring a great deal of risk and cost. For this reason, we cannot cancel your order once it has been placed and manufacturing has started.
With great power comes much responsibilityBeing able to create a single copy of a professional quality bound book is a fantastic technology. We work hard on delivering the product for you. Your part is to make sure you have dotted your i's and crossed your t's. Please note we will not reprint books because typos, or that have layout problems such as incorrect pagination.
Ship Estimates are, well, EstimatesOur shipping times are estimates. Most orders go very smoothly. However, creating one of a kind books is not like a retail business where we can simply take a manufactured product, put it in a box, and ship it out. Difficulties in printing custom documents do occur, and they can delay your order. Additionally, manufacturing processes vary in time, particularly during the holiday rush in December. Because of this, we do not refund orders or shipping charges.
Perfectionists BewareCreating one-of-a-kind products means that every product is unique, even within the same print run. We have very high quality standards, and nearly all of our customers are thrilled with our products. Those who are least satisfied tend to be perfectionists and have expectations above the capabilities of on-demand technology, or professionals who are accustomed to offset manufacturing which has advantages that are realized only because of the expensive start-up costs.
Be advised we will not replace books for minor variations in our standard color. If you are very picky about color, order a test book first to decide if our process meets your expectations. See our information on color matching for details. We will not replace books for minor variations in binding manufacturing. This includes small offsets or imperfections that may occur during trimming.
Much like any retailer, we offer a 30 day period to bring any questions to our attention. Any concerns raised after 30 days have passed will be solely at our discretion if further action is taken.